AnnualReportFinancialStatments2023

Annual Report &

Annual Report & Financial Statements 2023 Stakeholder engagement Cont. Strategic Report Stakeholder engagement Customers Financial Colleagues Suppliers Statutory Partners and communities Outcomes How we engage Key issues • Quality • Affordability • Customer service • Customer Satisfaction Surveys • Materiality consultation⁶ • Signed up to New Homes Quality Code • 5 Star HBF Customer Satisfaction score • Sustainable returns • Good governance and risk management • Quality reporting • Regular Board Reports • Monthly Board meetings • Annual Report • Quarterly Investor reporting • Materiality consultation • Enhanced investor communication, including ESG performance • Investment case • Engagement with existing and prospective investors • Good working environment • Remuneration and benefits • Development opportunities • Clear purpose • Fairness, inclusion and respect • Annual employee survey • Materiality consultation • Intranet and e-newsletter • Employee magazine • Engagement score of 79% • Investors in People Standard accreditation • Prompt payment • Local contractual opportunities • Regular contact with category managers and contract managers • Partnership and active role with the Supply Chain Sustainability School • Materiality consultation • ‘Meet the Buyer’ events • Local Economic Partnerships • Achilles supplier audit network • High local contract spend (within 30 miles) • Access to learning and development resources • Effective implementation of legislation • Meetings with government departments • HBF membership • Future Homes Hub • Raised policymakers awareness of brownfield biodiversity net gain challenges • Engagement • Social value and economic opportunities • Public consultations. • Social value activities • Materiality process • Cornerstone Employer status in four areas • Social Value Management Certificate Level 1 • Bricklaying Hub NHBC Partnership (6) The materiality consultation involved engaging a range of stakeholders, establishing the ESG themes of most importance or risk to the business, as well as the impacts of the business on wider society. 38 KEEPMOAT.COM 39