Over 70% of our individual customers are first time buyers. What matters to our customers The build quality of their new home is very important to our customers and we aspire to go beyond their expectations. Our quality control systems and warranties allow them to feel confident that their home will be built to an excellent standard. Great customer service is at the heart of everything we do. Ensuring our customers are supported through their journey with us, meeting their expectations and providing them with a high quality new home is extremely important. We maintain close contact with our customers from their initial enquiry, through the excitement of the buying process and after moving in to their new home, ensuring that they receive a consistently high level of service. Our bespoke quality inspection programme, Hallmark, guarantees best practice at every stage of the process and underlines the importance we place on striving to delight our customers. A home delivered on time, to the right quality, that is great value for money; Great service, both during and after the purchase; An environment that has been created to provide great amenities and green space; A community that they can enjoy and thrive in; Knowing that the development has contributed to the wider community and considered and supported a positive environmental impact. 20 21
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