09 WELCOME TO YOUR NEW HOME keepmoat.com 10 YOUR WARRANTIES Relax. We’ve got your back. Because when you buy a Keepmoat home, it comes with not just one, but two warranties. We take pride in building homes the right way ‐ using the best materials and the latest building techniques. Our trained construction teams build each Keepmoat home as if it was their own and our eagle‐eyed site managers and surveyors carry out quality checks at every stage of the build process. TIP: Our in‐house quality assurance process, ‘Hallmark’, is carried out by your dedicated Customer Liaison Manager and ensures that your home is ‘customer ready’ before you move in. Not only is your home built with care, but for added peace of mind, it’s covered by two comprehensive warranties too. One from us; the other from the National House Building Council (NHBC). Your warranties Every new Keepmoat home is covered by their 10‐year NHBC Buildmark warranty. The warranty covers you for any major building defects to the structure of your home, such as your foundations, roof and external walls*. And our two‐year warranty covers you from the minute you move in. It includes your fixtures and fittings, to the heating, windows and woodwork*. Full details of your NHBC and Keepmoat warranties, plus our complaints procedure, can be found in your handover documents. Register your appliances. Your appliances are covered by the manufacturer’s warranties, not us so don't forget to register them just in case. You will find details in your moving in pack. *Terms and conditions apply, please speak to your Customer Care team for further information.
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